Rose Cottage Holistic Therapies values providing a high quality of service to all visitors to our site.

To enable a clear definition of our terms, please read our terms and conditions before purchase of physical goods or services. 

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 No. 3134 SCHEDULE 2 - Regulations 10 (1) & 13 (1)

Placing an order:

Our email and paper communications will display the name, volume and quantity of goods that the customer is purchasing. In addition our trading name Rose Cottage Holistic Therapies will be listed on all correspondence. 

Our trading premises address, email & telephone number will also be displayed on all correspondence.

All applicable taxes will be displayed as included within the total price of the goods advertised.

Shipping costs will be variable depending on the customers location and speed of shipping service required and will be automatically calculated and displayed to the customer on the final checkout page.

A standard class shipping service for orders under 2 kilos total weight (including packaging material) will be send via Royal Mail economy delivery service, delivered within 3 - 5 working days within the United Kingdom.

A standard class shipping service for orders between 2 - 5 kilos total weight will be sent with DPD courier service and can be delivered express, Next day or within 3 - 7 working days, United Kingdom only.

Orders placed with first class delivery options up to 5 kilos will be sent with Royal Mail First Class, delivered between 1 - 2 working days within the United Kingdom.

If you require an order to be sent which totals above 5 kilos or for Recorded & Special Delivery options please contact us via the contacts page or email support@livingearthclays.com to arrange a courier service.

Royal Mail usually delivers within the time margins specified above but during busy times, such as Christmas this may not be possible. If your parcel has not arrived within the quoted time frame please let us know and we will make arrangements accordingly.

(If you would like to cancel your order due to delayed delivery please see the terms on order cancellation at the bottom of this page and/or submit a written cancellations request by letter, email or via the form below).

If an item has become delayed, Royal Mail will guarantee delivery within 28 days from the date of postage.

If an item has not been delivered within this 28 day margin Royal Mail defines the parcel as lost, in which case it will be returned to sender when found.

If an item has been lost or delayed in the post, the customer has the right to cancel the order and receive a full refund or request that the item be re-sent.

Payment for goods and services is required before Living Earth Clays will dispatch goods. If an order is placed via the website automated system, payment will be required in able to complete the ordering process. This can be made via credit card, debit card or via PayPal.

If you are placing an order via email or telephone, payment may be made via BACS transfer, PayPal or via cheque. Please note that we will not dispatch the order until the payment has cleared.

If you wish to place an order to be dispatched to a non EU country, please email us and will can arrange a specific postal service for the destination country.

Please submit any complaints in writing to support@livingearthclays.com or write to us at:

Living Earth Clays @ Rose Cottage Holistic Therapies
Rose Cottage
South Perrott


We aim to respond to all complaints and enquiries within a maximum of 2 working days.

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations: 2013 - No. 3134 SCHEDULE 3, Regulations 10 & 13

Cancellation of Sales Contract:

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the date the order was placed.

To exercise the right to cancel, you must inform us (Living Earth Clays @ Rose Cottage Holistic Therapies, Rose Cottage, Beaminster, Dorset, DT8 3HU, 01935 891376, support@livingearthclays.com) of your decision to cancel this contract by a clear statement eg. a letter sent by post or an email. 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation:
If customers require to cancel sales contracts, Living Earth Clays will reimburse all payments received from the customer, including the costs of delivery in situations where the item has not been shipped. If items have been shipped refunds of item costs will be offered minus shipping costs.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling.
We will make reimbursement without undue delay and not later than - 
a). 14 days after the day we receive back from you any goods supplied or
b). (If earlier) 14 days after the day you provide evidence that you have returned the goods or
c). If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If the customer has received goods in connection with the contract, the customer shall send back goods to Living Earth Clays @ Rose Cottage Holistic Therapies, Rose Cottage, Beaminster, Dorset, DT8 3HU without undue delay and in any event not later than 14 days from the day communications of cancellation from this contract to Living Earth Clays. The deadline is met if the customer sends back the goods before the period of 14 days has expired.
The customer will bear the direct cost of returning the goods, unless it can be proven that the goods were faulty from manufacture.